I have been attending this dentist for a few years now and I think my last visit was the only time I have truly felt comfortable and my dentist Megna and her lovely male assistant (I can’t remember his name) made me feel as though I was the most important person in the building to them. I had lost a filling which was causing me a little bit of pain but it was quickly sorted once I was in the room. I’ve never met a more professional duo in a dental practice before. I am one happy patient
I have recently joined this practice after having some problems with a broken tooth. When I had my initial appointment My dentist meg told me the tooth was unrepairable and was amazing when running through the options with me. In the end I decided to have the tooth out and a plate fitted. It was planned to have the tooth out and plate fitted on the same day, when I arrived I was quite nervous but Meg and Steve made me feel really relaxed as soon as I arrived and the appointment went off without any problems, I’ll definitely be recommending this dentist to friends
Special thank you to Rebecca and Laura for extracting my very painful tooth. Proffesional, welcoming and put me at ease. Thank you!
I am registered and rang to have an emergency appointment due to having a large hole, exposed nerve and more than half the tooth being broken off. I was in agony.
Was informed they could not give me an appointment and that I would have to attend their drop in emergency that afternoon or after the weekend (I rang Friday morning) As I work in care I could not just leave to attend this. I rang other dentists to see if they could see me and they all stated that as I am already registered that Elms have A DUTY OF CARE to see any patient who is in pain and in need of emergency care no matter what.
Phoned again and was rudely told that the drop in times are this and we will not offer you an alternative appointment.
I phoned Oasis who immediately offered me an emergency for the morning at 8 am even though they are not taking new patients.
I am very upset to be treated like this and ignored despite being a registered patient and being in extreme pain.
What is the point of being your patient when you don't offer any support and understanding as well as no appointment. Terrible.
I personally haven't had a problem here other than extremely rude reception staff, long waiting times on the phone. Appointments can take a long time to get and the waiting area desperately needs work. I've been at this practice all my life and I rate it alright but my family have had a lot of issues with this practice