I am registered and rang to have an emergency appointment due to having a large hole, exposed nerve and more than half the tooth being broken off. I was in agony.
Was informed they could not give me an appointment and that I would have to attend their drop in emergency that afternoon or after the weekend (I rang Friday morning) As I work in care I could not just leave to attend this. I rang other dentists to see if they could see me and they all stated that as I am already registered that Elms have A DUTY OF CARE to see any patient who is in pain and in need of emergency care no matter what.
Phoned again and was rudely told that the drop in times are this and we will not offer you an alternative appointment.
I phoned Oasis who immediately offered me an emergency for the morning at 8 am even though they are not taking new patients.
I am very upset to be treated like this and ignored despite being a registered patient and being in extreme pain.
What is the point of being your patient when you don't offer any support and understanding as well as no appointment. Terrible.
I personally haven't had a problem here other than extremely rude reception staff, long waiting times on the phone. Appointments can take a long time to get and the waiting area desperately needs work. I've been at this practice all my life and I rate it alright but my family have had a lot of issues with this practice
Minimum waiting time for emergency visit is 2-3 hours, never recommend this surgery for others, one of the worst surgery in Northampton.